Technical Support for Better Website or Applications
To stay competitive, it is essential to have technical support to optimize your website. At Prositeweb, we offer you complete 360-degree support for improving and updating your platform.
Why Choose Our Technical Support?
- Technical Expertise : Our team is comprised of highly skilled experts in all aspects of website development and maintenance.
- Responsiveness : We understand the urgency of technical issues, which is why we are committed to providing rapid solutions to minimize any impact on your business.
- Personalized Approach : We know that every site is unique, so our support is completely personalized to meet your specific needs.
- Commitment to Quality : We don’t settle for temporary solutions. We want to significantly improve the quality and performance of your website over the long term.
What our customers think about us
Vanessa Mateing
“I recommend Prositeweb, they do an excellent job. In no time you will be satisfied. (translated) ”
Coordinatrice Marketing
Patience Fohtung Nahvoma
“My experience was great! The team working on my website was very patient and careful. Dedication!(translated)”
CEO et fondatrice
julie levesque
“We are working with Prositeweb to improve one of our websites, and we are very satisfied. (translated)”
Analyste d'affaires TI
odigues joseph
“PrositeWeb is a serious company, it has helped me with several projects, and I am very satisfied, especially in terms of respecting deadlines. She accompanies us in all our processes. THANKS. (translated)”
Président et fondateur
Martin Jolicoeur
“The service offered is excellent. I recommend it to anyone who wants to have a website that meets their needs.(translated)”
Président
Edgard You
“Having worked with Prositeweb and Gilblas for a few months, I recommend it thanks to its responsiveness and expertise in development/Full Stack/Magento. (translated)”
Coordonateur Marketing
A Set of Personalized Services for Businesses
Frequently Asked Questions (FAQ) - Technical Support for Websites and Applications
What types of technical support do you offer for websites and applications?
We offer full technical support covering maintenance, bug fixes, security updates, performance optimization, and user assistance. We can also help you with hosting, data backup, and server management.
How do I request technical support for my website or app?
You can contact us via our support form on our website, by email, or by phone. We also have an online ticketing system to track your requests and handle them efficiently.
What is your problem response and resolution policy?
We strive to respond to all support requests within 24 business hours. Resolution of issues depends on their complexity, but we prioritize emergencies, such as security issues or service interruptions.
Do you offer maintenance contracts for websites and applications?
Yes, we offer maintenance contracts that include regular security checks, software updates, performance optimizations, and priority technical support. These contracts are customizable to your specific needs.
What should I do if my website or app is hacked?
If your site or application is compromised, contact us immediately. We offer disaster recovery services, including malware removal, backup restoration, and enhanced security measures to prevent future attacks.
Do you offer support for websites created by other developers?
Yes, we can provide technical support for websites and applications created by other developers. We will conduct an initial assessment to understand the structure and technologies used, and then offer appropriate assistance.
Can I get help improving the speed and performance of my website?
Absolutely, we offer performance optimization services that include caching, file compression, image optimization, and code improvement. These services can significantly reduce loading times and improve user experience.
Do you offer website or application migration services?
Yes, we can help you migrate your website or application to a new platform, server, or hosting provider. We make sure to minimize disruptions and ensure a smooth transition.
What types of websites and applications do you support?
We support a wide range of websites and applications, including WordPress sites, e-commerce, custom web applications, and more. Our team is proficient in many technologies and platforms.
How can I learn more about your technical support services?
To learn more, visit our services page on our website or contact us directly. We will be happy to discuss your needs and provide you with a free consultation to determine how we can help you.
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