Job Description for Receptionist and Customer Support
We are looking for a Receptionist and Customer Support for a permanent position in our premises in Montreal. Prositeweb is a web development agency based in Montreal. Indeed, since our creation in 2015, we have helped companies expand their online presence thanks to our specialized services in the development of websites, online stores and web applications. We are a dynamic and passionate team, constantly looking for new ways to innovate in the digital world.
What we are looking for.
We are looking for a receptionist. In order to assist us in managing a range of administrative tasks, we would like to have on our team a person with administrative skills. To fill this position, you must have required skills or related experience.
Job specification
Type of position: Permanent
Work schedule: Full time – 37.5 hours/week
Your daily life as a receptionist at Prositeweb
As an Administrative Agent, you will supervise the management of all administrative tasks of the company. Tasks may include, among other things:
- Classify the documents. You will, for example, be responsible for archiving or storing company documents.
- Invoice management. One of your tasks will be to pay the company on time.
- Respond to emails and phone calls. You will be responsible for managing, receiving phone calls and redirecting emails to the correct department.
- Calendar management. In order to be more productive, you may have to manage calendars or make appointments.
Training required
To work as a receptionist, you must have at least a college level. Alternatively, you must demonstrate expertise in a similar position.
Experience required
Having worked as a receptionist is a plus. You must also demonstrate linguistic knowledge. Prositeweb works with French-speaking and English-speaking customers. (Knowing these two languages is important)
Very crucial to occupy the position
To best fit the position, you should:
- First of all, you must have mastery of the office pack (Microsoft Word, Excel, PowerPoint). For example, you will need Microsoft Word for writing reports.
- Additionally, Excel and PowerPoint will be crucial for data entry and presentations respectively.
- Then you are required to be able to speak and write English and French. At Prositeweb, we constantly communicate in French. However, we have customers based in the USA and English-speaking areas of Canada. Therefore, being able to communicate in English might help.
- Finally, you must be based in Montreal. The majority of the tasks you will do are in our offices in Montreal. To this end, not being very far from the office will be advantageous.
General skills
It would be desirable to have the following skills:
- be autonomous in projects and take initiatives
- Know how to work in a team
- be proactive and dynamic
