You’ve just created your online store on WooCommerce and you’re ready to sell your products to the world. Congratulations! But now comes the next crucial step: order management. For a new merchant, this process may seem complex, but don’t worry. In this article, we’ll guide you step by step to understand and effectively manage orders on WooCommerce. We’ll cover everything from receiving orders to shipping, status management, and payment methods.
The customer visits your WooCommerce store and browses through products. They add one or more items to their cart and proceed to checkout.
When a customer completes a purchase, WooCommerce automatically generates an order. This order contains the following information:
WooCommerce automatically sends a confirmation email to the customer and a notification to the store owner. You can configure these emails in WooCommerce > Settings > Emails .
Orders are available in WooCommerce > Orders on the WordPress dashboard. Each order has a status associated with it (Pending, In Progress, Completed, etc.).
WooCommerce allows you to track the status of each order through predefined statuses. Here are the main statuses you will encounter:
To change the status of an order:
Once the order is shipped, change its status to Completed and send a confirmation email to the customer with a tracking number, if available.
WooCommerce supports multiple payment methods:
Depending on the payment gateway you use, you can view transactions and withdraw your money through your PayPal dashboard, Stripe, or your bank.
You can issue a refund directly from WooCommerce by opening an order and clicking Refund .
If you plan to handle a large number of orders, you may want to consider automating some tasks. For example:
Managing orders on WooCommerce can seem daunting at first, but with a little practice, it quickly becomes routine. By following this guide, you will be able to process orders, manage statuses, ship products, and receive payments with ease. Remember, the key to success is organization and communication with your customers. Good luck with your online store! If you have any questions or need additional help, feel free to check out the official WooCommerce documentation or join forums dedicated to WooCommerce users. Your eCommerce journey is just beginning!
Gilblas is a senior entrepreneur and developer with around 13 years of experience, deeply involved in the WordPress community. He helps SMEs grow through custom web solutions and training. He stands out for his ability to automate and industrialize website creation through Phoenix Forge.