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Technical support - Bilingual (French and English)

Technical support – Bilingual (French and English)


At Prositeweb Inc., we are looking for a bilingual (French and English) technical support specialist to join our team. If you have a passion for supporting customers, excellent communication skills, and strong technical skills, this opportunity is for you!

Responsibilities:

  • Provide first level technical support to customers via phone, email and chat.
  • Diagnose and resolve technical problems encountered by customers.
  • Document issues and solutions in our ticket management system.
  • Escalate complex issues to senior technical teams when necessary.
  • Ensure regular follow-up with customers to ensure their satisfaction.
  • Participate in the creation and updating of technical documentation and user guides.
  • Collaborate with internal teams to improve processes and products.

Required Skills :

  • Excellent command of French and English, oral and written.
  • Previous experience in technical support or customer service.
  • Strong problem solving and technical diagnostic skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Knowledge of operating systems, common software and networks.
  • Excellent communication and customer service skills.
  • Patience, empathy and the ability to remain calm under pressure.

To apply :

If you are interested in this position, please apply via the form below on our website. We do not accept applications by email. Please complete the form below. Prositeweb Inc. is an equal opportunity employer. We encourage all qualified individuals to apply, regardless of race, religion, sexual orientation, gender identity or disability.

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